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Privacy Policy

Who are we?

We are a peer-led not-for-profit charity that provides free information and advice to people in Ayrshire on Self-directed Support (SDS).  AILN also have a separate payroll service for clients in receipt of SDS and ILF Scotland funding. This privacy policy explains how we use any personal information we collect about you.

What information do we collect from you?

We collect information about you when you ask us to provide information or a service for you, or, when you are referred to us by your social worker. Some of this may be special category information such as health information. Sometimes it will only be personal contact information.

If you use the contact form on our website, we store your email address so that we can answer your question.

We will only process your information if it is lawful so one of these will apply: 

Consent for specific purposes

You have given us consent to use your information to contact you in a certain way. This could be my email, phone call, text reminder etc.

Performance or preparation of a contract

We can process your data where we are preparing a contract or performing our part of an agreed contract with you. For example – you request us to assist you to employ personal assistants or you ask us to pay your personal assistants through our Payroll service.

Legal obligations

We may use your data to carry out due diligence to monitor our use of funding, or to comply with a legal or regulatory requirements.

How will we use the information about you?

We use the information about you so that we can provide the service or help you have asked us for. An example would be we to help you set up the Self-directed Support options that you have chosen. Another example would be to email or post you information.

AILN has a payroll service that you can pay to use – other payroll services are available from other providers. If you decided to use AILN’s payroll service then they will require information from you such as National Insurance numbers or bank account details to be able to provide the service.


AILN will not keep your information for any longer than is required to complete the work or assistance we have agreed and to comply with current legislation, funders rules and regulatory requirements.

Who we share your information with?

Depending on what help you have requested, we may need to share some of your data with 3rd parties. We will only do this if we have a legitimate basis or if you have you have asked us to and signed a consent form.

These could be other organisations, your social worker, care companies or personal assistants.  If you sign up for the payroll service it could be HMRC, ILF Scotland, local authority finance teams, the Co-operative bank, NEST Pensions and the pensions regulator. If you are unsure just ask us.


We will ask you if you would like to receive occasional emails with SDS and AILN news, and details of events we are running. We will not send these to you unless you ask us to.

If you request these and then change your mind at a later date, you can easily opt out at any time.

Access to your information and correction

You have a right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information please email us at or write to us at the following address:

AILN, The Michael Lynch Centre, 71 Princes Street,

Ardrossan, Ayrshire, KA22 8DG

We want to make sure that your personal information is accurate and up to date. You can ask us to correct anything you think is wrong. These could be:

  • Request access – there is no charge for this request and we will endeavour to provide the information within 30 days
  • Ask us to correct your personal information
  • Request we erase your personal information
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which would make you want to object to processing on this ground
  • Request that we restrict the processing of your personal information.  For example, if you want us to ensure it is correct or the reason for us processing it
  • Request the transfer of your personal information to another party

If you have concerns about our information rights practices you can complain to the Information Commissioner’s Office (the ICO) on their helpline number which is 0303 123 1113.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour. This information is used to track visitor use of the website and to compile statistical reports on website activity. This helps us keep our website useful and to see where we can improve.

You can set your internet browser not to accept cookies. If you want to learn more about cookies you can visit

Other websites

AILN’s website contains links to other websites. This privacy policy only applies to our website so when you link to the other websites you should read their own privacy policies.

Contact our Data Lead for any other help:

Evelyn Gilchrist
Ayrshire Independent Living Network
The Michael Lynch Centre
71 Princes Street
KA22 8DG

01294 475685